Travel Insurance Industry Conference : Wednesday, 10th April 2019
Travel Insurance Industry Conference
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Conference content
2010 Delegate List by Name
2010 Delegate List by Company
Speakers' Presentation 2010
© Travel Insurance Industry Committee

The 2010 Conference - Wednesday, 21 April 2010

Theme - It's about the customer

The Tenth Travel Insurance Industry Conference, organised by a committee of travel insurance specialists, is designed to be both informative and entertaining for those involved in the industry.

09.00 Arrival of Delegates - Coffee  
09.30 Steve King, TIIC Chairman Welcome
09.35 Alan Bowen, AGB Associates, Moderator To business
09.40 Paul Buck How a consumer sees us
10.00 Tony Boorman – Financial Ombudsman Service The View from the Ombudsman’s office
10.20 Martin Cutts – Plain Language
How is our English?
10.40 Laura O’Connell – Wriglesworth
Communicating effectively with our customers
11.00 Coffee Break  
11.30 John McEwan – Chief Executive,
Advantage & Chairman, ABTA
The current state of the travel industry
11.50 Dean Harvey – icrossing Digital marketing
12.10 Ben McFarlane – The Flying Doctor Product delivery seen from the point of need
12.55 Alan Bowen A round-up
13.00 Lunch & Networking

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